Refund and Return Policy

Effective Date: January 2, 2025

At Carlfixcity, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward process for returning or exchanging items. Please review the details of our Refund and Return Policy below to understand the steps for returning items and the process for requesting a refund.

Contact Information:
Street: 290 N 500th W #205 Bountiful, Utah (UT)
Phone: (801) 295-1084
Email: info@carlfixcity.com
Website: https://carlfixcity.com

1. General Return and Refund Guidelines

We want to ensure you are fully satisfied with your purchase, so we offer a 30-day return and refund policy. If you are not happy with an item you received, you can return it within 30 days from the date of delivery for a full refund or exchange, subject to the following conditions:

  • Items must be returned in their original condition, unused, unworn, and unwashed.
  • Items must be in their original packaging with tags attached (if applicable).
  • Proof of purchase (e.g., order confirmation or receipt) is required for all returns and exchanges.
  • Shipping costs are non-refundable, except in cases where we have made an error in fulfilling your order.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to our customer support team at info@carlfixcity.com or call (801) 295-1084. Provide your order number, the items you wish to return, and the reason for the return.

  2. Return Authorization:
    Once we receive your return request, we will issue a Return Authorization (RA) number and provide instructions for returning the items. Please note that we cannot accept returns without a valid RA number.

  3. Prepare Your Return:
    Pack the items securely in their original packaging, including any accessories or documents that came with the product. Write the RA number on the outside of the package.

  4. Ship the Return:
    Ship the returned items to the address provided by our customer service team. We recommend using a trackable shipping method for returns, as we cannot be responsible for lost or damaged items during transit.

  5. Inspection of Returned Items:
    Once we receive the returned items, our team will inspect them to ensure they meet the return conditions (unused, unworn, and in original packaging). If the returned items are deemed to be ineligible for return, we will notify you.

  6. Refund or Exchange:
    After your return is processed and approved, you will receive a refund to your original payment method or, if you prefer, we can process an exchange for a different size or style.

3. Refunds

  • Refund Method:
    Once your return is approved, we will issue a refund to the original payment method you used at the time of purchase. Refunds typically take 5-7 business days to process, depending on your payment provider.

  • Partial Refunds:
    In some cases, you may receive a partial refund if the item has been used, damaged, or returned with missing parts. The refund amount will be based on the condition of the item when it is returned.

  • Non-Refundable Items:
    Some items are non-refundable, including:

    • Gift cards
    • Clearance or final sale items
    • Personalized or custom-made products

4. Exchanges

If you would prefer to exchange an item for a different size, color, or style, we can accommodate this request if the item meets our return criteria. To exchange an item, please contact our customer service team for instructions.

  • Exchanges:
    Once we receive your returned item and inspect it, we will ship the replacement item to you at no additional shipping cost. If there is a price difference between the returned item and the replacement item, you may be required to pay the difference or receive a partial refund.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we sincerely apologize for the inconvenience. Please contact us immediately at info@carlfixcity.com or (801) 295-1084, and we will guide you through the process of returning the item for a full refund or exchange.

  • Proof of Damage:
    For damaged items, please provide photos of the damage or defect to help us resolve the issue quickly.

  • Incorrect Items:
    If you receive the wrong item, please contact us within 7 days of receiving your order, and we will arrange for a free return and send you the correct item.

6. Return Shipping Costs

  • Return Shipping Fees:
    You will be responsible for the cost of return shipping, except in the following cases:

    • We made an error in your order (e.g., incorrect item, damaged item).
    • The item is defective or faulty upon arrival.

    In these cases, we will provide a prepaid return label for you to return the item at no cost.

  • Original Shipping Fees:
    The original shipping charges are non-refundable, except in cases where we made an error in fulfilling your order.

7. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Gift Cards: These are non-returnable and non-refundable.
  • Final Sale Items: Any items marked as “Final Sale” or “Non-returnable” are not eligible for returns or refunds.
  • Custom or Personalized Items: Products that have been customized or personalized to your specifications cannot be returned.

8. Late Returns

If you return an item outside of the 30-day return window, we may not be able to process your return. Returns received after the 30-day period may be issued store credit or returned to you.

9. International Returns

For international customers, the return process is the same as for domestic orders. However, you will be responsible for any return shipping costs, customs duties, taxes, or import fees. We recommend using a trackable shipping method and declaring the value of the returned item accurately to avoid delays at customs.

10. Customer Support

If you have any questions regarding our Refund and Return Policy or need assistance with your return, our customer support team is here to help. Please contact us at:

  • Email: info@carlfixcity.com
  • Phone: (801) 295-1084
  • Address: 290 N 500th W #205 Bountiful, Utah (UT)