Privacy Policy

Effective Date: January 2, 2025

At Carlfixcity, we value your privacy and are committed to safeguarding the personal information you provide when interacting with our website, https://carlfixcity.com. This Privacy Policy outlines how we collect, use, and protect your personal information, and explains your rights regarding the information we gather. By using our services, you agree to the terms of this Privacy Policy.

Contact Information:
Street: 290 N 500th W #205 Bountiful, Utah (UT)
Phone number: (801) 295-1084
Email: info@carlfixcity.com
Website: https://carlfixcity.com

1. Information We Collect

We collect several types of information when you visit and use our website, including both personal and non-personal information.

1.1 Personal Information

When you make a purchase or interact with our website in certain ways, we may collect personal information, including:

  • Name: To address your orders, provide customer support, and for billing purposes.
  • Email Address: For communication related to your orders, promotions, and customer service.
  • Phone Number: To contact you regarding your orders or other customer service-related matters.
  • Shipping Address: To fulfill your orders and deliver the products you purchase.
  • Billing Information: This includes your payment card details and billing address to process your orders.
  • Payment Details: For securely processing payments via third-party payment gateways.

1.2 Non-Personal Information

In addition to personal information, we collect non-personal data to help improve our services. This data includes:

  • Device Information: We may collect details about the device you use to access our website, including its type, operating system, and browser type.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website. These help us understand how users interact with our site, enabling us to improve functionality and provide personalized services.
  • IP Address: We may collect the IP address of your device to detect fraud and ensure the security of our website.
  • Usage Data: This includes information on how you use our website, such as the pages you visit, your browsing history, and the time spent on our site.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including the following:

  • Order Processing: To process and complete your orders, including payment and shipping.
  • Customer Support: To respond to your inquiries, assist with returns or exchanges, and resolve any issues related to your account or orders.
  • Personalization: To tailor our website to your preferences and enhance your shopping experience by showing you relevant products and promotions.
  • Marketing and Promotions: We may use your contact information to send promotional emails about our products, services, and special offers, with your consent. You can unsubscribe at any time.
  • Improving Our Website: To analyze user behavior, track performance, and optimize our website based on user preferences and trends.
  • Fraud Prevention: To detect and prevent fraudulent activity and ensure the security of our website.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They are widely used to make websites work or improve their functionality, as well as to provide information to website owners.

3.2 How We Use Cookies

We use cookies for several purposes, including:

  • Essential Cookies: These are necessary for the basic functioning of our website, such as remembering your cart or processing your order.
  • Analytical Cookies: These help us understand how users interact with our website, allowing us to improve performance and user experience.
  • Advertising and Targeting Cookies: We may use cookies to display personalized advertisements to you based on your browsing history.

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect your experience on our website.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us with:

  • Order Fulfillment: Shipping carriers, payment processors, and email marketing services.
  • Website Hosting and Maintenance: Companies that help host and maintain our website.
  • Analytics and Marketing: Third-party analytics tools that help us understand how visitors interact with our website and improve our marketing efforts.

These service providers are required to protect your information and use it solely for the purposes specified in our agreement with them.

4.2 Legal Compliance

We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or requests from government authorities.

4.3 Business Transfers

If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. In such cases, we will notify you before your personal information is transferred to another entity.

5. Data Security

We take the security of your personal information seriously and use a variety of security measures to protect it, including:

  • SSL Encryption: We use Secure Socket Layer (SSL) technology to encrypt the data you send and receive on our website, ensuring your payment and personal information is safe.
  • Payment Security: All payment transactions are processed securely through trusted third-party payment processors, such as PayPal, Visa, and MasterCard.
  • Access Control: We limit access to your personal information to authorized personnel only, ensuring that it is used for legitimate business purposes.

While we take reasonable measures to protect your data, no method of online transmission or storage is completely secure. We cannot guarantee the absolute security of your data, but we are committed to taking the necessary steps to safeguard it.

6. Your Rights and Choices

6.1 Access and Update Your Information

You have the right to access, correct, or update your personal information at any time. If you would like to review or make changes to your information, please log into your account on our website or contact us directly at info@carlfixcity.com.

6.2 Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails from us, you can opt-out by clicking the “unsubscribe” link in any marketing email we send. Alternatively, you can contact us at info@carlfixcity.com to request that we remove you from our mailing list.

6.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. If you request to delete your account, we will remove your personal data from our records, subject to any legal requirements.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. These third-party sites have their own privacy policies, which we recommend you review. We are not responsible for the content or practices of these external sites.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of the policy. Any changes will apply to your use of the website after the new policy is posted. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

  • Email: info@carlfixcity.com
  • Phone: (801) 295-1084
  • Address: 290 N 500th W #205 Bountiful, Utah (UT)