Shipping Policy

Effective Date: January 2, 2025

Thank you for shopping at Carlfixcity. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website. By placing an order on https://carlfixcity.com, you agree to the terms of this shipping policy.

Contact Information:
Street: 290 N 500th W #205 Bountiful, Utah (UT)
Phone: (801) 295-1084
Email: info@carlfixcity.com
Website: https://carlfixcity.com

1. Order Processing Time

All orders placed on our website are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 5 PM (UT) or during weekends and holidays will be processed on the next business day. Once your order is processed, we will send you an order confirmation and a shipping notification with a tracking number.

2. Shipping Methods and Delivery Time

We offer a variety of shipping options to suit your needs. Delivery times vary based on the shipping method selected and your location.

2.1 Domestic Shipping (United States)

We offer the following domestic shipping options:

  • Standard Shipping:
    Estimated delivery time: 5–7 business days.
    Shipping cost: Calculated at checkout based on the order size and delivery location.

  • Expedited Shipping:
    Estimated delivery time: 2–3 business days.
    Shipping cost: Calculated at checkout based on the order size and delivery location.

  • Express Shipping:
    Estimated delivery time: 1–2 business days.
    Shipping cost: Calculated at checkout based on the order size and delivery location.

2.2 International Shipping

We also offer international shipping to various countries. Delivery times for international orders may vary based on the destination, customs procedures, and shipping method selected.

  • Standard International Shipping:
    Estimated delivery time: 7–14 business days.
    Shipping cost: Calculated at checkout based on the weight of your order and delivery location.

  • Expedited International Shipping:
    Estimated delivery time: 5–7 business days.
    Shipping cost: Calculated at checkout based on the weight of your order and delivery location.

Please note that delivery times for international orders may be affected by customs delays, and we are not responsible for any such delays.

3. Shipping Fees

Shipping fees are determined by the shipping method selected and the destination of your order. The fees will be clearly displayed at checkout before you complete your purchase.

For domestic orders, you will be given multiple shipping options to choose from. For international orders, the shipping fees will vary based on the weight and destination of your order.

You are responsible for any applicable taxes, import duties, or customs fees for international orders.

4. Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can track your shipment by visiting the shipping carrier’s website and entering the tracking number provided.

Please allow 24–48 hours for the tracking information to be updated in the carrier’s system after receiving your tracking number.

5. Shipping Restrictions

  • P.O. Boxes: We can ship to P.O. Boxes within the United States for certain orders. Please verify that your shipping address is valid to avoid any delays.
  • International Shipping: We offer international shipping to select countries. Please ensure that we can ship to your country before placing an order. Certain countries may have restrictions or import limitations that may prevent the shipment of certain items.
  • Restricted Locations: We do not ship to certain remote locations or military addresses (APO, FPO, etc.). We recommend checking the carrier’s guidelines to ensure delivery availability.

6. Shipping Delays

While we make every effort to ship orders promptly, some factors may cause delays in processing and delivery. These factors include, but are not limited to:

  • Weather conditions (e.g., storms, hurricanes, etc.).
  • Holidays and peak shopping seasons.
  • Customs clearance delays for international shipments.
  • Carrier-related issues (e.g., strikes, logistic disruptions).

We are not responsible for any delays caused by the shipping carrier or due to force majeure events.

7. Lost or Damaged Shipments

7.1 Lost Shipments

If your package is lost in transit, please contact us at info@carlfixcity.com with your order number and details. We will work with the carrier to investigate and resolve the issue. If the shipment is confirmed lost, we will offer a replacement or a full refund, depending on the situation.

7.2 Damaged Shipments

If your order arrives damaged, please contact us within 5 business days of receiving your package. Provide us with a description of the damage and include photos of the damaged item and packaging. We will assist you with a return or replacement process.

8. Address Accuracy

It is your responsibility to provide accurate and complete shipping information at the time of checkout. We cannot be held responsible for any delays or errors caused by incorrect or incomplete addresses. Please double-check your shipping address before finalizing your order.

If you notice any mistakes in your shipping information after placing your order, please contact us immediately at info@carlfixcity.com. We will make every effort to update your information before your order is processed, but we cannot guarantee changes once the order is shipped.

9. Customs, Duties, and Taxes (International Orders)

For international orders, please note that customs duties, taxes, and import fees are not included in the shipping charges and are the responsibility of the customer. These fees are determined by the customs office in the destination country. We recommend checking with your local customs office for more information about these fees before placing an international order.

10. Shipping Address Changes

Once your order has been processed, we are unable to change the shipping address. Please ensure that the shipping address is correct before submitting your order. If there is an issue with your address, please contact us immediately, and we will do our best to assist you.

11. Contact Information

If you have any questions or need further assistance regarding shipping, please contact us at:

  • Email: info@carlfixcity.com
  • Phone: (801) 295-1084
  • Address: 290 N 500th W #205 Bountiful, Utah (UT)